Dalikoo delivers smooth migration to Microsoft 365 and Exchange online for Waterloo North Hydro

Waterloo North Hydro Inc. is regulated and licensed by the Ontario Energy Board to provide all electricity distribution services to more than 57,000 business and residential customers in the City of Waterloo, Township of Wellesley and the Township of Woolwich. Waterloo North Hydro had been using Lotus Domino server as their standard service for emails, appointments and contact management. As part of an overall effort to achieve a modern workplace, Waterloo North Hydro.
contracted Dalikoo to migrate them from Lotus Domino to Microsoft Office 365 and Exchange Online.
Dalikoo was able to deliver painless, seamless migration. Our expert approach made the implementation process a success. All departments and users were able to function at full capacity immediately after cutover with no user downtime or any interruptions during their business day.


Customer: Waterloo North Hydro

Country: Canada, Ontario, WaterlooIndustry: Utilities
Products and Services: Electricity

Dalikoo, Waterloo North Hydro & Microsoft 365 and Exchange online

Customer challenges

Waterloo North Hydro ( WNH) , in the City of Waterloo, Township of Wellesley and the Township of Woolwich is serving approximately 57,500 customers, delivering energy across a large urban and rural service area spanning 683 square km. Waterloo North Hydro provides 24/7 service to their customers, delivering the
electricity needed for their homes, schools and businesses. Waterloo North Hydro had been using Lotus
Domino server as their standard service for emails, appointments and contact management. Management and IT recognized the need to upgrade to a more current solution to improve productivity and meet the demands of a modern workforce.

Partner Solution

Dalikoo started the migration by assessing the scope and requirements, assigning local resources, and establishing intuitive channels to allow all involved parties to collaborate on the project. The complex project entailed migration of live records between 2 distinct environments, therefore true collaboration and real time communications were key to its success. Dalikoo’s approach consists of background migration that allows for constant data validation without any interruptions to the business. Within weeks all data was validated and WNH users were ready to switch over. Training was provided before cutover and significantly reduced users’ questions and issues. WNH was successful in utilizing their new environment across all
departments immediately after cutover. Mark Dillon, WNH VP ITS said: “We’ve had no production issues since and the implementation was far more hands off than I expected due to the expertise in your team.”

Customer Benefits

By enabling seamless access to critical information, and establishing a cloud-based modern workplace, Waterloo North Hydro employees switched to working from home at the advent of COVID-19, continuing their interactions with vendors and customers with great efficiency and no interruptions. The migration project allowed Dalikoo to enable other Microsoft 365 services for Waterloo North Hydro. Services such as Microsoft Teams were introduced and are being used extensively by many users, further completing the Modern Workplace experience.

Dalikoo – the Microsoft 365 experts. We create applications and provide all Microsoft 365 services. We pride ourselves on making things painless for our customers and our customers’ customers.

“Just wanted to send you a belated thanks for the excellent work you did on migration, implementation, training and post go-live support just in time for COVID19 in February of 2020 “

Mark Dillon | Vice President, Information Technology Services, WNH.

Our honest approach, knowledge and expertise allows us to provide you with a quote that covers costs expectation early on, so there are no surprises. In addition we resell Microsoft licenses at a significant discount that improves your bottom line.